Be Our GUEST - Our Quality Policy Statement
Growth indicates DSS’s willingness to be consistently innovative, growing and moving forward to meet our client’s and our own team’s needs.
Unifying represents our commitment to collaboration as we work across divisions, business units and with our customers to deliver results.
Efficiency represents our focus on quality, accuracy and right-first-time deliveries while also working within our client’s budgetary challenges and our own commitment to financial responsibility.
Satisfaction – customer satisfaction is something we just don’t talk about, we practice, measure and deliver.
Timeliness is our recognition that our industry runs on deadlines and our team is focused on delivery.
Disney Digital Studio Services has earned certification from an independent auditor that its management systems and approach to client services meet the rigid requirements for compliance with the ISO 9001 standard. ISO (International Organization for Standardization) 9001 specifies requirements for a quality management system focused on customer requirements, quality service delivery and a process and commitment to continuous improvement.
The service offerings that have been ISO 9001 certified are part of our new Digital Studio focus and specifically relate to image and sound digital workflows for work being performed within Building 95, the Sound Bungalow, and our Victory Digital Audio Operations and Technical Services Operations.
“Our entire team is committed to quality delivery and customer service – Its what we try to accomplish everyday,” said Digital Studio General Manager, Leon Silverman. “The fact that we were able to achieve this milestone of ISO 9001 certification is a special recognition of this team’s commitment to formalize our approach to putting our clients first.”
In short, the ISO certification signifies a commitment to excellent business practices, designed to provide products and services that meet and exceed the customer’s expectations while enhancing customer satisfaction.
Along with the many business practices we are incorporating as part of our management system, a key component of ISO 9001 is a Quality Policy Statement. Our Policy Statement is built around a statement which uniquely reflects our Disney Heritage and focus on service – “Be Our GUEST”. The word GUEST is an acronym for Growth, Unifying, Efficiency, Satisfaction and Timeliness which reflects our core commitments to our customers and our own business results.
A huge hats off to the entire DSS team for achieving this important goal of ISO Certification ! A very special recognition goes out Nimesh Narayan, Glenn Ragland, Julie Yeh, Brian Donohoe and our colleagues at Library Technical Services who inspired us with their ISO achievements and partnership.
To us, this is just the beginning. The real goal is for Disney Digital Studio Services to grow and excel as this commitment to Quality, Customer Service and Continuous Process Improvement manifests itself in how our clients view us and in how we serve them.